Your satisfaction is a top priority.
Technology is ever changing. We promise to provide up-to-date information and best practices regarding your SLA. We have weekly think tank huddles so we can exchange ideas, develop new tactics and implement new strategies that will not only help improve your services to you, but to your customers as well.
We will provide timely, courteous customer service. If ever we’re discourteous, or if customers’ inquiries are not handled in a timely manner per the SLA, we encourage customers to let us know. Customer comments will help us to better serve you.
We will respect each customer’s intellectual property and/or trade secrets. Respecting the property of others is a fundamental courtesy. If our employees damage property, they will initiate a prompt, mutually agreeable resolution of the problem.
If you aren’t happy, we want to know. Please call customer service at 214.444.3580 or contact us by email whenever you have a concern or a problem with the services being provided.